Return Policy

Returns Policy

1. Introduction

Our Returns Policy provides information on how to return items purchased from [Laosantique.com] and request refunds.

2. Return Period

• Time Frame: You may return items within [15] days of receipt.
• Eligibility: Returns are accepted for items that are unused, in original packaging, and accompanied by a receipt or proof of purchase.

3. Return Process

• Initiate Return: Contact our customer service team at [[email protected]] to initiate a return.
• Return Shipping: You are responsible for return shipping costs unless the item is defective or the return is a result of our error.

4. Refunds

• Processing Time: Refunds will be processed within [45] days of receiving the returned item.
• Method: Refunds will be issued to the original payment method.

5. Exchanges

• Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Non-Returnable Items

Certain items may be non-returnable, such as personalized products or perishable goods.

7. Changes to This Policy

We may update this Returns Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions about returns or refunds, please contact us at [[email protected]].